Terms and Conditions Alpha8 —
Complete Platform Usage Guide

Welcome to alpha8. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and alpha8 ("Platform", "We"). By registering, accessing, or using any part of the alpha8 platform at alpha8.onl, you agree to be fully bound by these Terms.

The scope of these Terms covers all services provided by alpha8, including but not limited to online casino games, Sports Betting, bingo games, mobile app, VIP programme, promotions, and all other interactions with our platform. These Terms also supplement the alpha8 Privacy Policy, which can be read at Privacy Policy page ours.

If you do not agree with any part of these Terms, please stop using the platform immediately. Continued use of the platform following any amendments to these Terms constitutes full acceptance of those amendments.

To register and use the alpha8 platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Is legally of age to enter into a binding agreement.
• Not a resident or citizen of any jurisdiction that prohibits participation in online gambling.
• Not currently listed as an individual banned from entering gambling premises or similar platforms by any authority.
• Act on your own behalf and not as an agent or representative of any third party.

Alpha8 reserves the right to request proof of age and identity at any time. If a member is found not to meet the eligibility requirements, the account will be suspended and any valid balance will be returned in accordance with the established procedures.

Each individual is only permitted to hold one account only at alpha8. Creating multiple accounts is a serious violation of these Terms and may result in the closure of all associated accounts and forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated on your identification document.
• Exact date of birth.
• An active email address that only you have access to.
• Mobile phone number registered in your name.

Identity verification (KYC) is required before your first withdrawal is processed. Required documents may include a valid national ID or passport. This is a standard security measure to protect your account from unauthorised use.

You are solely responsible for maintaining the confidentiality of your password and account login details. Alpha8 will never request your password via email, live chat, or any other channel. If you suspect your account has been accessed without authorization, contact our support team immediately.

Alpha8 processes all financial transactions in Malaysian Ringgit (MYR). Supported payment methods include DuitNow, FPX, and various popular local e-wallets in Malaysia.

Deposit Terms

• Deposits may only be made by the verified account holder using a payment method registered in their own name.
• Alpha8 does not accept deposits from third-party credit cards or bank accounts that are not owned by the member.
• The minimum deposit amount is as stated in the Finance section of your account.
• All deposits are processed with 256-bit SSL encryption to ensure transaction security.

Withdrawal Terms

• Withdrawals will be processed via the same method used for deposits for anti-money laundering purposes.
• Completed KYC verification is a mandatory requirement before the first withdrawal is approved.
• Alpha8 reserves the right to request additional supporting documents for withdrawals exceeding certain limits.
• Withdrawal processing time depends on the selected payment method and is typically completed within the timeframe stated in the support section.
• Any winnings obtained through fraudulent means, system bug exploitation, or prohibited strategies will not be processed for withdrawal.

Alpha8 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to wagering (rollover) requirements as clearly stated in the terms of each promotion.

• Wagering Requirements must be fully met before any bonus balance can be converted to cash for withdrawal.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• Alpha8 reserves the right to forfeit bonuses obtained through unfair means, abuse of the promotions system, or the use of multiple accounts.
• Each member is eligible for each promotion once only, unless otherwise stated in the respective promotion's terms.
• Promotions may not be combined unless explicitly stated by alpha8.

The alpha8 VIP Programme has 5 tiers: Silver, Gold, Platinum, Diamond, and Diamond Elite. Eligibility for each tier is determined by cumulative deposit amount and gaming activity. alpha8 reserves the right to modify VIP programme terms with reasonable notice to the relevant members.

All games available on alpha8 use a Random Number Generator (RNG) certified by recognised independent testing bodies. This ensures that every game outcome is completely random and cannot be manipulated.

The following activities are strictly prohibited and will result in account closure and forfeiture of all wins:

• Using automated software, bots, or scripts to play or bet.
• Exploiting bugs, system vulnerabilities, or software errors to gain an unfair advantage.
• Collusion between two or more players to manipulate game outcomes.
• Using arbitrage strategies specifically designed to guarantee risk-free profits through bonus system abuse.
• Any form of fraud, forgery, or misrepresentation on the platform.

For Live Casino sessions, all gameplay is recorded and stored. alpha8 reserves the right to review any game session if a complaint or suspicion of irregularity arises.

Alpha8 is committed to providing a safe, respectful, and enjoyable gaming environment for all members. As such, members are required to adhere to the following standards of conduct while using the platform:

• Be respectful towards other players and Alpha8 support staff at all times.
• Not using offensive, threatening, or abusive language on the platform, including in live game chat rooms.
• Not attempting to access another member's account or any confidential platform information.
• Report any bugs or system vulnerabilities found to the alpha8 technical team rather than exploiting them.

Members are also encouraged to play responsibly. Alpha8 provides tools such as daily deposit limits, loss limits, session limits, and temporary or permanent self-exclusion options through the Responsible Gaming.

Alpha8 respects the privacy of every member and is committed to protecting your personal data. The collection, processing, and storage of members' personal data is carried out in accordance with the Alpha8 Privacy Policy, which can be read in full at Privacy Policy page.

By registering with Alpha8, you agree that Alpha8 may:

• Collecting and processing personal data required to operate your account.
• Using your data for identity verification, fraud prevention, and legal compliance purposes.
• Sending you account-related communications, promotions, and platform updates via email or app notifications.
• Sharing only the minimum required data with third-party service providers working on behalf of Alpha8 under strict confidentiality agreements.

Alpha8 will not sell or disclose members' personal data to third parties for marketing purposes without the explicit consent of the member concerned. All data is protected with 256-bit SSL encryption and the latest technology security measures.

Alpha8 reserves the right to suspend, restrict, or close a member's account for the following reasons without prior notice:

• Violation of any section of these Terms and Conditions.
• Suspected or confirmed fraudulent activity, money laundering, or other illegal activity.
• Using multiple accounts or sharing an account with another individual.
• Providing false information during registration or the KYC process.
• Use of unauthorised software or system exploitation strategies.
• Failure to meet age or jurisdictional eligibility requirements.

In the event of account closure for legitimate reasons (not due to a violation), any balance eligible for withdrawal will be returned to the member once all necessary checks have been completed. For cases involving a breach of Terms, the decision regarding forfeiture or return of the balance is at the sole discretion of Alpha8.

Members may also close their own accounts at any time by contacting the Alpha8 support team. Self-exclusion requests related to responsible gaming will be processed promptly.

Alpha8 provides this platform on an "as is" basis. While we strive to ensure the platform operates without interruption, we cannot guarantee that it will be entirely free from technical errors, disruptions, or downtime.

Alpha8 is not liable for:

• Any financial losses arising from participation in games or betting on the platform.
• Service disruptions caused by factors beyond our control, including internet connectivity issues, power outages, or third-party problems.
• Losses arising from unauthorized access to a member's account due to the member's own negligence in safeguarding their login credentials.
• Technical errors causing inaccurate display of wins — in such cases, Alpha8's server records are final.

Alpha8 reserves the right to amend, modify, or update these Terms and Conditions at any time based on operational needs, legal changes, or platform considerations. Significant amendments will be communicated to members via:

• In-platform notifications upon login.
• Email to the member's registered address.
• Updates on the Terms and Conditions page with a clear effective date.

Continued use of the platform after the effective date of any amendment constitutes full acceptance of the updated Terms. If you disagree with any amendment, you may close your account before its effective date.

If you have any questions, concerns, or feedback regarding the Alpha8 Terms and Conditions, our team is ready to assist you. You can reach us through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Support Email: [email protected] — reply within 24 hours on business days.
• FAQ: Visit the FAQ for answers to frequently asked questions.

For issues related to responsible gaming or self-exclusion, please visit the Responsible Gaming for further information and assistance.